Presbyterian Healthcare Services

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MANAGER-PATIENT ACCESS-SFMC - ADMITTING

at Presbyterian Healthcare Services

Posted: 3/5/2019
Job Status: Full Time
Job Reference #: 18519

Job Description

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-speciality medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

 

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

 

Presbyterian Santa Fe exists to improve the health of patients, members and the communities we serve in Northern New Mexico. Through our commitment to these communities, we are expanding choice, enhancing quality and elevating the patient experience.

 

Job Description

Type of Opportunity: Full Time

FTE: 1.000000

Exempt: Yes

Work Schedule: Varied Days and Hours

Location: Presbyterian Santa Fe Medical Center

 

Education:
Essential:  * High School Diploma or GED

 

 

Other information:

Bachelors degree in Business Administration or related field, or equivalent experience in lieu of the required education in accordance with company standards is required. Three to five years medical healthcare Patient Access experience with a minimum of one year Patient Access Supervisory or Managerial experience of at least 10 employees. Work history demonstrating increasing areas of responsibility and accountability preferred. Excellent written and verbal business communication skills. Detail and results oriented. Ability to work independently and make decisions. Excellent problem solving, organizational skills, people and management skills and the ability to function effectively high levels of stress.

 

Competencies and skills:
Nonessential:
* SKILL-Critical thinking and attention to detail.
* SKILL-Ability to effectively interact with customers to understand their needs and explain data
* SKILL-Microsoft Office
* Planning and coordinating organizational change \n
* Anticipating & Addressing Customer Needs\n
* Educating Employees, Customers & Transferring Knowledge\n
* Functioning as an Effective Contingent Member\n
* Diagnosing & Resolving Problems\n
* Acquiring & Applying Superior Skills to achieve Quality Outcomes\n
* Functioning as an Effective Team Member\n
* Organizational Skills
* SKILL-Ability to deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
* SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies. \n
* SKILL-Able to work under limited supervision, self manage work time and projects, resolve issues with minimal assistance.
* SKILL-Written communication

 

Summary:
Responsible for managing the daily operations of the Patient Access teams to ensure all functions related to pre-registration, insurance verification, financial counseling, up-front cash collections, and denials are performed within the established quality standards. This includes timely accurate registration and billing of all patients. Responsible for developing quality, productivity, and in-process measures for areas of responsibility. Implements process improvement initiatives to ensure patient/employee satisfaction, and positive financial outcomes are met. Ensures that departmental goals and objectives are developed and met in a timely and efficient manner while maintaining quality. assurance and adhering to regulatory requirements.

 

 

Benefits

Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries<\>

  • Full medical, dental and vision insurance<\>

  • Flexible spending accounts (FSAs)<\>

  • Free wellness programs<\>

  • Paid time off (PTO)<\>

  • Retirement plans, including matching employer contributions<\>

  • Continuing education and career development opportunities<\>

  • Life insurance and short/long term disability programs<\><\>

     About New Mexico

    New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich life>Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

     

    Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

     

    New Mexico offers endless recreational opportunities to explore, and enjoy an active life> 

    AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

     

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!